Choose a topic...
Customer usage
New transaction
1. Go to the checkout page
2. Select Credit Card (or the title that was specified for Cardknox in the settings page)
New card
- Select use a new payment method
- Enter the card data
- Select save to account if you would like to save the card for future use
Card on file
- Select the card you would like to use
3. Select place order.
Add payment method (card on file)
- Select my account >> payment methods
- Click Add Payment Method
- Enter card data
- Click Add Payment Method
Add payment method image:
Delete payment method
- Select my account >>payment methods
- Click delete on the right of the payment method
Delete payment method:
New subscription
- Select subscription item
- Pay the same was as with a regular transaction.
Change subscription
- Go to my account select subscriptions
- Click view on the subscription
- Apply modifications.
Edit subscription image:
Merchant
Refund a transaction
This will refund the transaction you could specify the amount to refund
Refund images:
Change order status from on hold to processing
If the plugin is set to not capture the transaction this will capture the transaction.
Change order status from on hold to completed
If the plugin is set to not capture the transaction this will capture the transaction.
Change order status from on hold to canceled
If the order is not yet captured this will void the auth only transaction.
Change order status from on hold to refunded
If the order is not yet captured this will void the auth only transaction.
Change order status image:
Recurring / Subscriptions
Process Renewal:
Charge the subscription instead of waiting
Add / Update Token Manually:
Click on the pencil near payment details.
Update the token masked card number and card type